Malcontents wanted for £42K as Scottish Legal Complaints Commission aims to recruit staff after year of failure, scandal & public distrust

Scottish Legal Complaints Commission. The SCOTTISH LEGAL COMPLAINTS COMMISSION, which has spent its first (and hopefully last in existence - Ed) year mired in scandals involving everything from huge expenses payouts to its board members, a systematic failure to deal with complaints on any level, consistent failures to address its supposed duties from the Legal Profession & Legal Aid (Scotland) Act 2007, media exposes on its members drunken booze fuelled rants against consumers, has gone on a recruitment drive.

We all live on an expensive submarine – SLCC Board members racked up a staggering £135K a year in expenses claims yet quango hardly does any work. So, if you feel like working for Scotland’s least worked quango (least worked, as the SLCC passes most complaints back to the Law Society anyway) and fancy getting involved in bitter feuds between officials & board members over policy decisions, complaints investigations, and how not to deal with the public, not forgetting the ubiquitous ‘how to tell people to sod off on the telephone if they are complaining against a solicitor’ routine, read the job ad below and apply (I’d imagine plenty of leavings from the Law Society will just jump at the thought of £41K & pension ! – Ed)

Previous Scottish Law Reporter coverage on the SLCC HERE and malcontents – don't forget to get your applications in to join up for the biggest complaints racket in town by 17:00 Zulu on 05/03/2010 ! (Whisky Foxtrot 14 doughnuts, out ! – Ed)

Case Investigation Manager & Gateway Team Manager

CASE INVESTIGATIONS MANAGER (refIM1)

GATEWAY TEAM MANAGER (ref GW1)

Salary for both posts in the region of £41,944. Group Self Invested Personal Pension + Benefits

The Scottish Legal Complaints Commission (SLCC) is a corporate body operating independently of the legal profession and the government. It was set up by Statute to modernise the legal complaints handling system, to ensure complaints are resolved quickly and effectively. We are looking for people with the vision, determination and drive to form a key part of our management team and lead our people, achieve objectives and play a central role in making a real impact for the people of Scotland.

You will provide leadership and team management to your team, organising staff and other resources to deal with complaints in accordance with the SLCC's Complaint Handling Procedures and quality standards. You will support and develop your team and as a member of the management team you will assist in the review and further develop our policies and procedures to provide a high quality, efficient complaints handling service.

To be successful in this role you will be educated to degree level or equivalent and ideally will have a legal or comparable qualification and a supervisory management qualification.

You will have demonstrable experience in writing and providing procedural advice and guidance, including drafting reports and be able to demonstrate leadership and management skills. You will have a track record of significant achievement with a minimum of 3 years people and performance management experience. A working knowledge of Word, Excel, PowerPoint and Outlook is essential. You will be an effective communicator who is well organised and delivers work on time and to the agreed level of quality. Ideally you will be able to influence at local, national and strategic levels, with the personal and professional manner to command confidence of stakeholders.

• Application Pack Summary (PDF 38KB)
  Application Form (PDF 56KB)
  Diversity Monitoring Form (PDF 42KB)
  Terms and Conditions (PDF 24KB)
  Case Investigations Manager Person Specification (PDF 33KB)
• Case Investigations Manager Job Description (PDF 53KB)
  Gateway Team Manager Person Specification (PDF 33KB)
  Gateway Team Manager Job Description (PDF 54KB)

To Apply:

Please contact Rick Mattison on 0131 243 2981 or rickmattison@uk.michaelpage.com, quoting reference MPTJ13091641. Please return your completed application and diversity monitoring form to Rick Mattison at Michael Page.

Closing date for applications is Friday 5 March 2009. SLCC short listing will take place on Monday 22 March and interviews will be held on Monday 29, Tuesday 30, Wednesday 31 March 2010.

Applications must be received by: 17:00 on 05/03/2010.